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Privacy Policy

A legal disclaimer

This Privacy Policy explains how Mintprint Global Ltd trading as Printmuse (“Printmuse”, “we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or place an order with us.

We value your privacy and are committed to keeping your personal information safe, transparent, and used only as necessary to provide our services.

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1. Who We Are

Printmuse is a UK-based design and print company offering printing and free artwork design services.

Company name: Mintprint Global Ltd trading as Printmuse
Registered office: Wembley, London HA9 0RS
Email: hello@printmuse.co.uk
Company number: 0740 564 5552

We act as the data controller for the information we collect about you.

 

2. Information We Collect

We collect personal information when you:

  • Place an order on our website

  • Sign up for an account or newsletter

  • Fill in a contact or enquiry form

  • Upload artwork or design files

  • Communicate with us by email or chat

The types of data we may collect include:

  • Your name, company name, and contact details (email, phone, address)

  • Billing and delivery information

  • Order details and artwork uploads

  • Payment confirmation details (we do not store card numbers)

  • Communication history and design briefs

 

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide free design and proofing services

  • Contact you for artwork approval and updates

  • Handle payments and invoices

  • Respond to your messages and support requests

  • Improve our products, website, and customer experience

  • Send order confirmations and relevant updates

With your permission, we may also send occasional marketing emails about offers or new products. You can unsubscribe anytime.

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4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your data:

  • Contractual necessity - to fulfil your orders and provide services

  • Legitimate interests - to manage our business operations and improve our services

  • Consent - for marketing communications and non-essential cookies

  • Legal obligation - where required by tax or accounting laws

 

5. How We Store and Protect Your Data

Your data is stored securely on Wix’s encrypted servers and within trusted third-party systems we use to manage orders and communication.
We use industry-standard security measures to protect your information against unauthorised access, alteration, or disclosure.

We keep your information only as long as needed to fulfil your order, handle disputes, and meet legal obligations.

 

6. Sharing Your Information

We only share your data when necessary to deliver our services, including:

  • Delivery partners and couriers - to send your orders

  • Payment processors - for secure payment handling

  • Wix and related service providers - for website hosting and analytics

We never sell or rent your personal information to third parties.

 

7. Cookies and Analytics

Our website uses cookies to ensure it functions properly and to help us understand how visitors use it.
You can learn more in our Cookie Policy, where you can also manage your preferences.

 

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion of your data

  • Withdraw consent for marketing at any time

  • Request restriction or transfer of your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data

To exercise these rights, please email us at hello@printmuse.co.uk.

 

9. Data Retention

We keep order and account information for up to 6 years to comply with accounting and legal requirements.
Artwork files may be stored for a limited time to facilitate reorders or design updates, unless you ask us to delete them sooner.

 

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any updates will be posted on this page with a new “last updated” date.

 

11. Contact Us

If you have any questions about how we handle your personal data, please contact us at:
Email: hello@printmuse.co.uk
Postal Address: Wembley, London HA9 0RS

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